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I would like some feedback on the Puma line of scooters. They have contacted me about being a dealer so I want to know what you all think. I may add their line not sure yet.

Jim/Owner
Rapid Repair

I think I may have done things backwards, LOL. I started as a B&M store and as my reputation grew ( thanks to forums ) I branched out to selling online as well.

Now I do things a bit different from a lot of online dealers. I had read a lot of discussions on what people did not like about buying online and their experiences. I do not have a shopping cart, you have to call me to order. I do this for various reasons.

One is that I get to talk to the prospective buyer and answer any and all questions they may have. I can explain to them about the PDI they must do, and also what to do when their scooter arrives BEFORE they sign the delivery paperwork. I make sure they understand that the driver can not leave until they sign the paperwork and not to let the driver push them around. Also, make sure that the driver annotates any damage on the Bill of Lading and signs it.

Another thing I noticed is, most online companies require you to pick 3 colors when you order. I have seen very few that got their first choice. What I do is take the customer's information and call my distributor and make sure what they are after is in stock. If not I get alternatives and then call the customer back with the results and let them decide what they want to do. I have lost a couple sales this way but would rather lose a sale than have an unhappy customer.

Sadly, there are a lot of what I call "bedroom dealers" out there. They sit behind their computer screen and take your money and have a scooter dropped shipped to you. They have never seen the product they sell let alone worked on one. They don't answer emails or phone calls. You can leave messages till you are blue in the face and never receive a call back. If you get lucky and a person answers, most of the time they don't have a clue as to what you are talking about.

To me the biggest thing that helps or kills a business is after the sale support. To many times, people have an issue and the dealer they bought from either doesn't have a clue or doesn't want to take the time to help.


I get at least one call a day from a person who has bought their machine elsewhere and can not get support. I won't list the dealers here because, to me that is a bad business practice. I help them the best I can and go from there. When I call Ice Bear with a warranty request for a machine bought from somewhere else, they ask me who the original dealer was and they keep track of that. That is one way they "weed out" dealers that can give them a bad name. Both Roketa and Ice Bear direct some customers to me that call with issues. They are wholesale distributors and normally do not deal with the general public, that is what they have dealers for. I am glad to help and it does help my business grow.

This thread can go on and on but, I will finish up by saying this: Do your homework before you buy. Check forums, ask questions, check the BBB, and make a phone call and talk to a real person behind the website. You can get a real feel for a place from just a simple call. There are some great online dealers out there but, it seems there are even more bad ones.

Jim/Owner
Rapid Repair

Alleys K&N would be the way to go. You may have to re jet.

Thanks for the kind words, glad you are happy. I try and help when I can.


Jim

I do Vehicle titling and registration for Wisconsin. A few years ago, Wisconsin required a VIN verification on all vehicles that came in from out of State to be titled here. This was supposed to stop the registering of stolen vehicles. That process has been stopped here now. I wonder if that is what they are doing there.

You have a legal title for Co so it shouldn't be a big deal except to make sure the VIN on the title matches the bike.

Jim/Owner
Rapid Repair

I am sure you will find other things you will want to do differently.

Jim

Well Darn.

I was just looking into this to see how well it would work on an Ice Bear trike and you guys beat me to it.


Good luck guys!!

Jim