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Ice Bear is out of 300 Magnums. The factory is doing an extensive upgrade. The new Magnums should be available in late April. No news yet whether or not there will be a price increase.

Only way to get a Magnum now is from a dealer who has left over inventory from last year.

Jim/Owner
Rapid Repair

This information was started in another thread. I decided to start a new thread in the trike section to keep it separate.

Well thanks to some folks who either did not do a PDI/Inspection or do it right, Ice Bear has been forced to change their warranty. Seems people were making warranty claims for items that either would not normally fail if the PDI was done ( loose parts falling off) , they broke the part during the PDI , or were making warranty claims by swapping parts instead of troubleshooting the problem and getting the right part. Once again, a few have made it bad for those that do what they are supposed to do.

What this boils down to is if a customer decides to do their own PDI/Inspection their warranty period is shorter. Otherwise if they have it done by a shop they get their complete warranty. Now when they say certified/professional, they are referring to a person/shop that makes their living at mechanics, whether it be a bike/scooter shop, small engine shop, automotive shop, ect. The customer must supply a receipt showing the PDI/Inspection was done if they require warranty parts.

Ice Bear also now offers to do the PDI/Inspection before the machine is even shipped. I am in the process of getting the cost and information for this service. Of course, if IB does the PDI then the full warranty is in place. This will also delay delivery.

Another change of note, is that IB now handles all shipping damage claims if it was shipped by their carrier. This is a plus, the customer does not have to do all the leg work and phone calls to get a shipping damage claim. Most companies require you to do all the leg work.

For more information see:

.rapidrepairpowersports.com/warranty.html" rel="nofollow" target="_blank">.rapidrepairpowersports.com/warranty.html

As I get more information I will update this thread.

Jim/Owner
Rapid Repair

LOL No kissing is right!

On another point. When IB changed their warranty, they also changed their shipping damage requirements. They do not require the customer to deal with the shipping company directly now as long as it was IB's shipper. They do require paperwork within 5 days to process the claim. I am sure that has to do with the shipping companies requirement.


Jim

I just heard about it. I need to change my site this weekend. Here is the jest of the change.

Additional Warranty Policy for Drop Shippers:

Drop-shipping Dealers will be required to submit the receipt for PDI and initial assembly from a professional mechanic shop with each warranty claim.

Units which are drop shipped directly to the end user in crate without PDI and assembly by a certified/professional mechanics will have a shorter warranty period as follow:

Trike products:

Parts covered under this circumstance to be free from manufacturer defects for 60 days on parts & engine is covered for 3 months or 500 miles, whichever comes first

What has happened is there are quite a few folks that have been summitting warranty claims that did not either bother with a PDI or didn't do it right and things were breaking. Another reason was people submitting claims for things that they broke themselves or ordering warranty parts and trying to fix their scooter by swapping parts instead isolating the problem. This forced IB to do what they done. They use to be very liberal on warranties but, these types of actions were costing them money.

The way to get the " Full Warranty" is to have a shop do the PDI. My understanding with Ice Bear is their term "certified" does not mean like, ASE certified, it means a shop that is in business to repair machines. In other words an employed mechanic, not a guy that does it in his backyard. A receipt from a shop must me sent in with a warranty request.

Once again, people that just gas and go out of the crate has ruined a good thing for those that follow the right procedures.

"Drop-shipping dealers have the option to pay a fee to Icebear to have PDI and assembly done before the unit is shipped out to the end user. Units in which Icebear performs PDI and assembly will be covered under regular warranty policy."

I need to have this clarified for sure but, Ice Bear will do a complete PDI and inspection at an additonal cost then ship to the customer ready to go. I am sure this will not be cheap, esp on the shipping end of it.

I tried calling IB today and they are having power outages. I will post more information as it becomes available.

Jim/Owner
Rapid Repair

Thanks All!

Jim

I got an email from Ice Bear today that made me very happy. I guess I am doing something right! Not often you get a response like this.

I sent her an email expressing a concern of parts request slow down, this is her response:

Subject:
From: icebearatv12@gmail.com
To: rapidrep@hotmail.com

Hi Jim,


I actually noticed the slow-down of parts department in responding to the customer also. I think XXXX is still adjusting to all the tasks and responsibilities. I'd give him another week to get more comfortable and better adjusted. Meanwhile I'd make a point that he's aware of the problem.


Give it another week. If you feel the same way, please do let me know. You're on my "best customer" list. If you're sensing a problem, we have a problem.


Thank you!



--
Wendy Yu



Note: I deleted the parts rep's name.

Jim/Owner
Rapid Repair

Great News!!!!


Jim