Post by SuperDaveGulvak on Aug 5, 2012 7:21:26 GMT -6
Bought my scooter from this shop located in Amelia,OH. When I talked to him about charging issues & if he would service under warranty he sighed heavily & tone changed to that of me being a bother/not potential $ coming in. Never once apologized for trouble I was having AFTER ONLY 1 MONTH or even seemed to care about resolving issue in a timely manor. I explained it was difficult to get scoot in with his shop hours/my work schedule & would call back after I had ride set up. Called him back after setting up ride & found his attitude even colder- guess he was hoping I wouldn't call back after being rude to me first time. Well after asking how long it would take him to look at it & some more sighing/dissapointed toned shortness he explained he wasn't sure. He has other things lined up in shop. Told him I needed to know something to adjust getting to work & work out ride to pick it up. Maybe a few days/week to look at it wasn't sure. And still no form of an apology or don't worry we will make this right. I was interested in buying a buggy down the line from him & told him I would be buying fluids/other supplies from him when I purchased scooter from him. If this is how he treats a customer who had intent of being a return customer I find it very poor form by my standards. I understand it is not his fault but do expect better customer service/care from a dealer. Will he fix this in the end? Maybe after making it a very unpleasent experience but in the end all he seems to care about by his actions is the initial drop of $ & not building a long term business relationship. Now I have found a mechanic closer to home with a much better set of standards I plan on working with. In the end this is just my personal thoughts/take on my transaction. I'm not here to tell anyone who to or not to deal with just putting this out there as food for thought for anyone thinking of doing business with them.
Post by SuperDaveGulvak on Aug 5, 2012 19:29:35 GMT -6
Trust me John that is what I'd like to do but figure then what kind of job would he do ya know. I'm not gonna get my blood pressure up anymore than it all ready is so I'm gonna walk away & give my $ to someone who actually cares about the job he does.
Looks like thay are big on Facebook? Now since they don't like to be bothered with warranty work on a scooter they sold you (I presume the E-Charm) they might not find it fun explaining to all of their FB friends why they didn't want to take care of you?
I'm not a FB person but my wife is and a lot of these businesses take note on comments on FB that people all over see including the local Ohio bunch.
Post by SuperDaveGulvak on Aug 12, 2012 4:21:48 GMT -6
Yes it is JR. I have deleted my FakeBook account due to just the overall lameness of it. I was going to go on a digital campaign of warning but felt it a waste of my energy & felt closure after posting the first one here on the best scooter info site on the web. I'm a high strung angry Archie Bunker stuck in a younger body trapped in a liberal PC world. The work situation, getting robbed by a "friend", & general life here in the big city burbs has the stress levels pegged and has broke my digestive insides this past year. The added cherry of HH MotorSports is not needed. I just need to walk away & heck feel good about it- I found you guys on this site (entirely more knowledgeable) & a good local certified bike mechanic who is happy to work on anything I should have walked away when he told me the scoot didn't have 16" wheels but I made a judgement call on good reviews of my scoot/it's a gamble on ordering from the internet companies/price. Now maybe my view is biased being the purchaser as I understand no one as a business owner would be happy to have to fix/return things. I do still believe that should never come through in tone or attitude as a part of good customer service. Maybe I could push this and it would get resolved but feel I shouldn't have to. This is my decision just as this post is just my 2 cents to be taken or left to those on this sight. Who knows maybe i caught him at bad points in days and maybe they have awesome service for the buggys they sell & like to focus on that. I did read a few good reviews online about them before even going to look. I really appreciate your concern/help with my issue JR and overall just feel like I can do better without them because of people like you LOL well the girl says I can ramble and here's the proof......I'm going to put my soapbox away now
Naybe we ned to help our friend out. I for one ride in Florida. I will never see his shop. but he does not know it. So perhaps I should go on face book and ask him some questions just toget the ball rolling. In the same way, perhaps super dave needs to get some help from locals whoare riding other scoots to start asking questions and perhaps even pretend to have heard from this guy riding something or other. Any thing to keep super dave out of the spotlight. I learned long ago that sometimes the best approach to a SOB is to be sneaky as hell. In the meantime, start asking around. Perhaps even learn to be your ouwn mechanic. We typically are pretty good at bringing a newbee up to speed. Some of these scoots should not be sold but most can be domesticated. Cheers