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Post by rapidjim on Mar 5, 2012 13:49:30 GMT -6
I got an email from Ice Bear today that made me very happy. I guess I am doing something right! Not often you get a response like this.
I sent her an email expressing a concern of parts request slow down, this is her response:
Subject:
From: icebearatv12@gmail.com
To: rapidrep@hotmail.com
Hi Jim,
I actually noticed the slow-down of parts department in responding to the customer also. I think XXXX is still adjusting to all the tasks and responsibilities. I'd give him another week to get more comfortable and better adjusted. Meanwhile I'd make a point that he's aware of the problem.
Give it another week. If you feel the same way, please do let me know. You're on my "best customer" list. If you're sensing a problem, we have a problem.
Thank you!
--
Wendy Yu
Note: I deleted the parts rep's name.
Jim/Owner
Rapid Repair
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Post by terrilee on Mar 5, 2012 18:21:10 GMT -6
ILL SAY IT AGAIN-LOL
VERY IMPRESSIVE
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Post by JR on Mar 6, 2012 5:53:40 GMT -6
What a go Jim! It's almost..........but not quite as impressive as being on the best forum's list!! HERE!!!   Good going my friend! JR |
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Post by rapidjim on Mar 6, 2012 7:46:50 GMT -6
Thanks All!
Jim
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Post by tvnacman on Mar 6, 2012 8:47:16 GMT -6
Jim did she tell you Ice Bear made it to Kelly Blue Book or will be there soon ?
John
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Happy Dealer
by: richardthescooter3 - Mar 6, 2012 9:47:49 GMT -6
Post by richardthescooter3 on Mar 6, 2012 9:47:49 GMT -6
Yea Jim, Its great to hear something going right for a change  Thanks for the talk the other day, I'm inspected and back on the road  |
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Post by rapidjim on Mar 6, 2012 10:54:19 GMT -6
Good to hear Richard.
Ride safe and happy!
Jim
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Post by tvnacman on Mar 8, 2012 11:49:05 GMT -6
Hey , Jim did they let you know the warranty is reduced for drop shipprd items ?
John
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Post by rapidjim on Mar 9, 2012 14:44:35 GMT -6
I just heard about it. I need to change my site this weekend. Here is the jest of the change.
Additional Warranty Policy for Drop Shippers:
Drop-shipping Dealers will be required to submit the receipt for PDI and initial assembly from a professional mechanic shop with each warranty claim.
Units which are drop shipped directly to the end user in crate without PDI and assembly by a certified/professional mechanics will have a shorter warranty period as follow:
Trike products:
Parts covered under this circumstance to be free from manufacturer defects for 60 days on parts & engine is covered for 3 months or 500 miles, whichever comes first
What has happened is there are quite a few folks that have been summitting warranty claims that did not either bother with a PDI or didn't do it right and things were breaking. Another reason was people submitting claims for things that they broke themselves or ordering warranty parts and trying to fix their scooter by swapping parts instead isolating the problem. This forced IB to do what they done. They use to be very liberal on warranties but, these types of actions were costing them money.
The way to get the " Full Warranty" is to have a shop do the PDI. My understanding with Ice Bear is their term "certified" does not mean like, ASE certified, it means a shop that is in business to repair machines. In other words an employed mechanic, not a guy that does it in his backyard. A receipt from a shop must me sent in with a warranty request.
Once again, people that just gas and go out of the crate has ruined a good thing for those that follow the right procedures.
"Drop-shipping dealers have the option to pay a fee to Icebear to have PDI and assembly done before the unit is shipped out to the end user. Units in which Icebear performs PDI and assembly will be covered under regular warranty policy."
I need to have this clarified for sure but, Ice Bear will do a complete PDI and inspection at an additonal cost then ship to the customer ready to go. I am sure this will not be cheap, esp on the shipping end of it.
I tried calling IB today and they are having power outages. I will post more information as it becomes available.
Jim/Owner
Rapid Repair
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Post by alleyoop on Mar 9, 2012 15:05:14 GMT -6
HEY jim!!! What the hey I just noticed that!! ""Love your Freedom? Hug a Vet!"" I did NOT GET a hug when we met All I got was a handshake  Alleyoop |
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Post by rapidjim on Mar 9, 2012 15:11:39 GMT -6
Your supposed to hug me!
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Post by alleyoop on Mar 9, 2012 15:47:50 GMT -6
Damn  !! I sure got that wrong  . Well when this motor goes and I order another one from you or maybe just order another one and have you make it 200ccs and I go pick it up I will give you a big HUG but no kissing ok. ;D Alleyoop |
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Post by rapidjim on Mar 10, 2012 9:59:44 GMT -6
Damn !! I sure got that wrong . Well when this motor goes and I order another one from you or maybe just order another one and have you make it 200ccs and I go pick it up I will give you a big HUG but no kissing ok. ;D Alleyoop LOL No kissing is right! On another point. When IB changed their warranty, they also changed their shipping damage requirements. They do not require the customer to deal with the shipping company directly now as long as it was IB's shipper. They do require paperwork within 5 days to process the claim. I am sure that has to do with the shipping companies requirement. Jim |
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Post by tvnacman on Mar 10, 2012 18:53:44 GMT -6
Jim , men in Italy walk arm and arm , holding hands and kiss on the cheek . I'm pretty Alley is from the boot .
lol
John
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Post by rapidjim on Mar 12, 2012 14:13:31 GMT -6
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..BAD TO THE BONE..